Heartland of Moline

833 16th Ave.
Moline, IL 61265

Heartland of Moline has 149 Medicare-certified beds for both long- and short-term residents. The facility provides post-hospital nursing care for residents recuperating with the goal of returning home as well as daily assistance and medical care for long-term residents.

Heartland of Moline receives an Average overall rating from Medicare thanks to mixed ratings in the individual categories Medicare grades nursing homes on. For Heartland of Moline, those would be a Much Above Average quality measures rating, Average staffing rating, and Below Average health inspection rating.

The Below Average health inspection rating alone is enough reason to be concerned about the quality of care found at this facility. You can take a closer look at what warrants this low rating by reading the full health inspection report on medicare.org or a sample of the report below.

1/10/2019 Failure to protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. The facility failed to prevent multiple incidents of resident to resident abuse that affected four residents. Abuse allegation investigations documented four separate occasions when a resident physically attacked other residents. She slapped one resident with no signs of agitation, beat up a second resident, slapped the first resident on his arm and chest, and threatened to slap a third resident on the cheek and did. Staff’s reaction was to separate the perpetrator from others each time a medicine change was documented once.

1/10/2019 Failure to develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. The facility failed to revise a behavioral care plan for two residents with troubling behaviors. One resident’s electronic care plan was not updated to include that they were experiencing an altered mental status, hallucinations, and delusions, nor that they were receiving medication as treatment. A second resident was identified as wandering in and out of others’ rooms, but his electronic care plan did not address this behavior or how to address it.

1/10/2019 Failure to ensure each resident must receive and the facility must provide necessary behavioral health care and services. The facility failed to provide an individualized plan of care for a resident with a developmental disorder. A resident was observed on multiple days sitting in her wheelchair or lying in bed alone rocking back and forth, grunting/groaning, and spitting. She was observed to receive no staff or visitor interaction besides incontinent care and had no tv or radio on. She is documented as mentally retarded since birth and can do mild activities and understand simple commands but is nonverbal. Family is documented as encouraging staff to take her to activities, but there was no documentation addressing her official diagnosis and staff were unaware that she should participate in activities. Staff noted she is often combative or hits and scratches herself, and they did not have the training to address such behaviors. It was confirmed there was no behavior monitoring or care plan for her behaviors related to her condition.