Good Samaritan Society - Manzano Del Sol

Manzano Del Sol Nursing Center is a nonprofit skilled nursing facility in Albuquerque with a history of low ratings. This facility has been fined more than $220,000, one of the highest amounts in the state. While the facility has made efforts toward improving, residents remain at risk of nursing home abuse.

Quick Links

Nursing homes are legally obligated to provide residents with a safe, clean, and pleasant environment for quality care. To ensure nursing homes fulfill their duty of care to residents, the state performs inspections at least once annually when it receives complaints.

When state inspectors encounter practices that endanger the safety and welfare of the residents, the New Mexico Department of Health Improvement imposes a fine and reports the deficiency to the Centers for Medicare and Medicaid Services.

The Centers for Medicare and Medicaid Services then report the inspection results to the public at Medicare.gov.

Facilities that are cited for abuse or consistently receive a high number of deficiencies are flagged and face decertification for Medicare and Medicaid or loss of licensure unless they improve. The Centers for Medicare and Medicaid Services may also deny a nursing home payment for substandard care.

If your loved one has been abused at Manzano Del Sol Nursing Center, an Albuquerque nursing home abuse lawyer at Levin & Perconti can help you hold the facility accountable and recover damages for your loved one.

About Good Samaritan Society - Manzano Del Sol Nursing Center

Manzano Del Sol is a 117-bed nonprofit facility located at the following address:

5201 Roma Avenue NE
Albuquerque, NM 87108
Phone:505-262-2311

This facility provides a continuum of care that includes the following services:

  • Wellness programming
  • Independent living
  • Rehabilitation therapy
  • Outpatient therapy
  • Long-term care
  • Respite care

Manzano Del Sol is owned by the Evangelical Lutheran Good Samaritan Society, a large nonprofit rural senior health care provider affiliated with Sanford Health in 2019. Sanford Health is a large rural health care provider that owns more than 44 hospitals with 28,000 employees.

Good Samaritan Society owns approximately 200 senior living home health and hospice locations with a portfolio that includes approximately 7,000 independent and assisted living beds and 10,000 skilled nursing beds across 26 states.

Good Samaritan Society - Manzano Del Sol Nursing Center Ratings

Manzano Del Sol Nursing Center has a 4.2-star rating on Google and an overall rating of 3 stars by Medicare, which is average. The Nursing Home Database ranks Manzano Del Sol Nursing Center 8th out of 21 facilities within a 25-mile radius.

Health Violations at Good Samaritan Society - Manzano Del Sol Nursing Center

Manzano Del Sol Nursing Center has received 20 health citations in the last year, far above the national average of 8.4 and the state average of 15.5. The facility has had 39 inspections since 2005 and 1 complaint inspection that resulted in a citation during the past 3 years.

The following deficiencies were found during Manzano Del Sol Nursing Center’s health inspection on March 1, 2022:

  • Keeping the call lights of several patients out of their reach, which prevented patients from calling for assistance when they needed it
  • Refusal to allow a patient to have a Keurig coffee maker and giving it to a staff member in housekeeping in violation of its policy prohibiting staff from accepting gifts from residents
  • Failure to address concerns raised by the resident council, including call light responsiveness, missing personal items, rude staff, and food issues
  • Failure to ensure all patients have advance directives
  • Failure to include weight management in the care plan of a patient with an at-risk nutritional status, resulting in the patient becoming malnourished
  • Failure to develop a care plan for a patient whose skin would frequently tear during wheelchair transfers
  • Failure to provide appropriate foot care and a referral to a podiatrist for a resident with severely thickened toenails
  • Failure to regularly review drug regimens to ensure patients are not receiving unnecessary drugs
  • Mixing medication when administering through a patient’s endoscopic gastrostomy tube, resulting in a medication error rate of 7.89 percent
  • Failure to properly label and secure medications
  • Failure to obtain dental care for a patient
  • Failure to consistently screen visitors for COVID-19 before permitting entry and update the screening questions to match regulations
  • Failure to perform COVID-19 testing twice weekly on all unvaccinated staff
  • Failure to ensure staff is vaccinated for COVID-19 and develop a contingency plan for unvaccinated staff

Blood Sugar Mismanagement

The Department of Health Improvement identified a deficiency regarding the facility’s management of a short-stay diabetic patient’s blood sugar. Despite the patient’s blood sugar dropping below normal levels several times, the nursing staff failed to notify her physician.

One reading was as low as 45. The patient had to request blood sugar checks multiple times, and her blood sugar was consistently low during these checks. The low blood sugar woke her during the night, requiring her to eat to raise her sugar.

When the physician was finally made aware of the problem, she reduced the prescribed insulin. The patient told the inspector she was unhappy with her stay because she frequently awakened during the night with low blood sugar and had to ask the nurses for help.

Recent Improvements

The Albuquerque Journal mentioned Manzano Del Sol Nursing Center’s poor record in a 2018 article about New Mexico’s low nursing home ratings.

A spokesperson for Good Samaritan Society issued a statement that Good Samaritan was addressing the issues at Manzano Del Sol Nursing Center and noted that the facility received an award for making measurable improvements.

As of the end of 2022, Manzano Del Sol Nursing Center has improved its ratings and avoided fines and payment suspensions during the past 3 years. The facility has had no complaint inspections or infection control inspections in the last year.

Quality of Care at Good Samaritan Society - Manzano Del Sol Nursing Center

Medicare’s rating for the overall quality of care at Manzano Del Sol Nursing Center is 3 stars (average).

Short-Stay Quality of Care

The quality of care provided to short-stay patients is rated below average with the following areas of concern:

  • 31.9 percent of short-stay residents were rehospitalized compared with a national average of 22.1 percent and a New Mexico average of 20.2 percent.
  • The development or worsening of bedsores occurs in 4.2 percent of patients compared with a national average of 2.9 percent.
  • 31 percent of patients discharged were at or above their expected ability to care for themselves, compared with 46.9 percent nationally.
  • 31 percent of patients discharged were at or above their expected mobility levels compared with 40.1 percent nationally.

Long-Stay Quality of Care

Manzano Del Sol Nursing Center’s Medicare rating for long-stay quality of care is above average at 4 stars.

However, inspectors did find at least two areas of concern:

  • 28.9 percent of long-stay residents experienced worsened mobility 17.2 percent nationally and 19.2 percent statewide.
  • 30.6 percent of long-stay residents experienced an increase in dependence on others for daily activities compared with 14.7 nationally and 17.1 percent statewide.

Staff Levels at Good Samaritan Society - Manzano Del Sol Nursing Center

Medicare’s rating of Manzano Del Sol Nursing Center’s staffing ratio is 3 stars, which is average. Residents at Manzano Del Sol Nursing Center receive slightly fewer nursing hours than patients across the state and nation but slightly more care by registered nurses (RNs).

What To Do if You Suspect Abuse at Good Samaritan Society - Manzano Del Sol Nursing Center

If you suspect abuse at Manzano Del Sol Nursing Center, you should report the abuse immediately to the following:

In addition, if your loved one was abused at a nursing home, a criminal offense may have been committed. Contact the Albuquerque Police Department at 505-242-COPS (2677) to file a police report. If your loved one is in immediate danger, call 911.

Levin & Perconti Will Fight for You

The Albuquerque nursing home abuse attorneys at Levin & Perconti know what it takes to stand up to an abusive nursing home. We are pioneers in nursing home litigation, advocating for seniors and other vulnerable populations for more than 30 years. We do not settle for less than fair compensation and are proud of the many nursing home case results we’ve achieved including:

  • $2.3 million for the family of an 88-year-old assisted living facility resident who developed severely infected bedsores that ultimately led to her death
  • $1.5 million for an 87-year-old nursing home resident who was severely burned when seated in a scalding sitz bath
  • $1 million for the family of an 82-year-old man who suffered a severe traumatic brain injury after falling at a nursing home

With more than 200 years of combined experience, our attorneys have the resources and experience to hold Manzano Del Sol Nursing Center accountable for harming your loved one through active abuse, neglect, or exploitation. We are honored to give our most vulnerable citizens a voice to tell their story and help effect change.

If your loved one has experienced Manzano Del Sol Nursing Center abuse, contact Levin & Perconti today for a free consultation.