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Albuquerque Heights Healthcare and Rehabilitation Center

The Centers for Medicare and Medicaid Services (CMS) rates the Albuquerque Heights Healthcare and Rehabilitation Center as a 3-star facility. However, the nursing home has received several complaints and health violations over the past two decades. If you suspect that a loved one has been abused, call an experienced nursing home abuse attorney to discuss violations by the Albuquerque Heights Healthcare and Rehabilitation Center and your legal rights.

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Albuquerque Heights Healthcare and Rehabilitation Center is a private, for-profit nursing facility with 134 certified beds. It provides post-hospital, short-term, transitional, and long-term care services to patients in Bernalillo County.

Operated by Genesis Healthcare, the facility offers specialized transitional care for patients in cardiac, pulmonary, and memory care units. Its memory-support services have been recognized by the Alzheimer’s Association for providing evidence-based practice recommendations.

According to the website, the Albuquerque Heights Healthcare and Rehabilitation Center supports veterans as a VA-contracted facility.

Albuquerque Heights Healthcare and Rehabilitation Center offers spacious rooms with individual climate control, air conditioning, wellness programs, and social-driven common areas. Located in a suburban setting, residents can enjoy gardens and scenic views and can bring pets to stay with them.

Medicare gives the Albuquerque Heights Healthcare and Rehabilitation Center an overall rating of 3 out of 5 stars. The facility gets 3 out of 5 for health inspections, 4 out of 5 for staffing, and 3 out of 5 for quality measures.

The rehab center and nursing home currently holds a 3.9/5 rating on its website and a 3.4/5 rating on Google.

History of Nursing Home Abuse at Albuquerque Heights Healthcare and Rehabilitation Center

Nursing home abuse is a rampant problem in facilities across the nation, and nursing homes in Albuquerque are no exception.

CMS’s Compare Care has reported 50 deficiencies at Albuquerque Heights Healthcare and Rehabilitation Center since June 2019, according to ProPublica.

The reports stated that none of these deficiencies posed an immediate risk to residents, but many demonstrated a risk of “more than minimal harm.” Some issues were isolated, but the majority were widespread.

The data reported to CMS come from complaint investigations, interviews and observations during annual inspections, and infection control surveys. According to the Nursing Home Compare Technical Users’ Guide, “Inspections are unannounced and are conducted by a team of health care professionals who spend several days in the nursing home to assess whether the nursing home is in compliance with federal requirements.”

In 2021, surveyors reported eight deficiencies, most of which were related to a failure to ensure that “proper infection prevention measures were maintained” to keep residents safe. Records indicate that Albuquerque Heights Healthcare and Rehabilitation Center was required to pay a $6,500 fine for this conduct.

Surveyors reported 22 total deficiencies in 2022, including many violations of nursing home resident rights.

Examples include:

  • A resident who was a known fall risk was unable to reach the call light to contact facility staff, which prevented them from requesting assistance. According to the report, the resident “nearly collapsed” when they attempted to move to the bathroom without caregiver assistance.
  • A resident was left alone on a bedpan for 42 minutes, resulting in embarrassment, confusion, and pain.
  • A resident had a bathroom accident in the middle of the night. An aide entered to give the resident a blanket and a sheet, and left. The resident waited for the aide to return to clean up the mess, but they did not come back until the next morning, forcing the resident to sleep on a cold, wet, urine-soaked floor.
  • The nursing facility made it difficult for residents and visitors to review the facility’s survey results and communicate with government advocate agencies.
  • A resident did not receive necessary dental care because the facility failed to perform regular health and dental evaluations.
  • A resident was hospitalized seven times during 2021. It was noted that her condition worsened with each visit. Records indicate that the facility failed to assess a sufficient change assessment, which ultimately meant that caretakers were not aware that she needed extensive assistance with bathing, eating, transferring, and using the bathroom, rather than limited assistance (as she had in the past).

Many of the facility’s deficiencies involved failing to provide initial and follow-up assessments of a resident’s status and care needs. This created a situation where residents were not likely to receive the type and quality of care and assistance they required.

In some situations, staff conducted evaluations, but no actionable steps or timetables were presented in the reports.

These are serious deficiencies, as they indicate that residents at Albuquerque Heights Healthcare and Rehabilitation Center may not have their caretaking needs met, especially if a health condition deteriorates or changes.

Empty wheelchair at nursing home

Health Violations at Albuquerque Heights Healthcare and Rehabilitation Center

According to the New Mexico Department of Public Health, the Albuquerque Heights Healthcare and Rehabilitation Center has had 28 cases filed against them over the past two decades.

Since 2005, the Albuquerque Heights Healthcare and Rehabilitation Center has been the subject of 44 reports from the Department of Health’s Division of Health Improvement.

Health violations and deficiencies identified in these health reports include failing to maintain proper infection prevention and control protocols and inadequate sprinkler system maintenance.

What to Do if You Suspect Abuse at Albuquerque Heights Healthcare and Rehabilitation Center

How can you know if a loved one is being abused by caretakers at Albuquerque Heights Healthcare and Rehabilitation Center?

Abuse can take several forms, including:

There can be many signs and symptoms that a resident is being abused or mistreated at an Albuquerque nursing home. These include:

  • Bruising and other injuries
  • Signs of physical restraints on their wrists or ankles
  • Unexplained falls
  • Bedsores
  • Changes in physical appearance
  • Poor physical hygiene
  • Unexplained weight loss
  • Isolation
  • Fearfulness, especially when caretakers are around
  • Refusal or resistance to meet with family members
  • Withdrawn behavior
  • Unclean living spaces
  • Reported instances of wandering
  • Changes in mood and behavior
  • Rocking back and forth, trembling, and other signs of trauma

You know your loved one best. If you believe something isn’t right, trust your gut.

You can formally report abuse to the New Mexico Department of Health 24 hours a day at 1-800-445-6242.

Seeking the guidance of an experienced Albuquerque nursing home abuse attorney is always recommended. Levin & Perconti provides a free, no-obligation case evaluation for nursing home abuse cases. Reach out to our legal team in Albuquerque to discuss your loved one’s situation today.

Levin Perconti team meeting

The Albuquerque Nursing Home Abuse Lawyers at Levin & Perconti Will Fight For You

You trusted Albuquerque Heights Healthcare and Rehabilitation Center to take care of your elderly or disabled family member. They promised to keep your loved one safe but failed to provide an appropriate level of care. As a result, your family member might experience painful injuries and struggle with severe bouts of depression, anxiety, and feelings of insecurity.

For its negligence or mistreatment of your loved one, the nursing home can face fines and administrative consequences that can prevent such treatment of future residents. You can also pursue damages in a nursing home abuse lawsuit. Levin & Perconti can help.

Our award-winning trial attorneys have advocated for injury victims and grieving families across the nation since 1992. With a client-focused approach, our law firm has successfully recovered more than $1 billion in life-changing compensation on behalf of clients just like you.

Nursing homes, their insurance companies, and other powerful adversaries believe they’re above the law. We’ll put our experience, resources, and reputation behind your nursing home abuse case and fight to hold them fully accountable for the harm they’ve caused.

Contact our law office to learn more. We provide a free consultation and work on a contingency basis. There’s no cost to your family unless we win your nursing home abuse case against Albuquerque Heights Healthcare and Rehabilitation Center.

Reach out to our compassionate legal team to get started today.