Symphony at Aria

The decision to place an elderly family member in a nursing home is never an easy one to make, even when it is medically necessary. In many cases, families have no option but to place their loved ones in a facility where they should receive around-the-clock medical and personal care. Whether it’s due to medical necessity, or for long-term care due to their dependence on others for daily life care, you expect them to be cared for with respect, dignity, and with the high standards of care the facility advertises.

Unfortunately, our expectations aren’t always met. In fact, many Illinois nursing homes have long lists of state and federal health violations, citations; and in some cases, may even have paid penalties and lost Medicare payments due to their poor levels of care.

Nursing home negligence and abuse is a very real problem here in Illinois, as well as across the US. Most people aren’t even aware it’s occurring. Here’s the sad reality: As many as 5 million elderly Americans in nursing home care are neglected or abused every year— and potentially many more. Lots of these cases go unreported due to inability to communicate or even fear of repercussions from their caretakers. In fact, it could even be your loved one who is being neglected or even abused.

The attorneys at Levin & Perconti are dedicated to exposing the truth about these facilities, holding these negligent nursing homes accountable for their actions, and getting the affected families the compensation they deserve. We share information about the violations these facilities have made so you can be well informed. Here are the details on Symphony at Aria:

About Symphony at Aria

Symphony at Aria is a 198-bed nursing home facility in Hillside, IL. Symphony at Aria offers post-acute care and rehabilitation, along with long term care. Their website advertises that their “guests” will feel like they are in a fine hotel, with an emphasis on tranquility, serenity, and comfort. They are “one of the country’s most innovative leaders in post-acute care and management services… working to provide the best possible outcomes for our guests.”

Reality: Symphony at Aria has had 30 complaints that have resulted in a citation in the past three years and has been fined over $10,000 by Medicare in this timeframe. RNs spend a whole 27 minutes per resident at this facility - just over half the Illinois average.

Facility name: Symphony at Aria
Facility address: 4600 North Frontage Rd, Hillside, IL, 60162
Facility phone: (708) 544-9933

03/24/2017 Failure to keep each resident free from physical restraints, unless needed for medical treatment. A resident was observed as calmly laying in their bed, non-combative, alert, but non-verbal; with hand mitten restraints in place. The LPN stated he was admitted with hand mittens, family requested to keep him from removing catheter. There was no record of him attempting to remove catheter or any trails of alternative methods to keep him from removing the catheter.

03/23/2018 Failure to implement gradual dose reductions (GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Multiple residents were being administered psychotropic medications for mood control and in some cases could be perceived as being used to subdue some patients, with no documented records of attempts at non-pharmacological methods to assist these individuals in most cases.

One resident was on two medications for mood stabilization. She was observed as very calm, coloring as she sat in her wheelchair. She did not interact with other residents, and only interacted with staff when prompted. Her records indicated that she can become physically aggressive with other residents due to dementia, but is easily redirected, which counter indicates her need for mood altering drugs.

Another resident was observed curled up in her bed, extremely lethargic, but making involuntary body movements. Her records indicate that she has been receiving a mood-altering medication via her g-tube. The psychiatric nurse practitioner stated that the medication was to help control her involuntary body movements and helps keep her in her wheelchair or bed as she is a fall risk.

Yet another resident was observed as appearing lonely and depressed. She had been refusing grooming, activities, and had to be coaxed to eat. She was seen later in the day staring into space, seated with a peer, but not interacting. At the time of interview, the Director of Nursing put her on the list for a psych evaluation. He did not have record of how long the resident had been on this medication.

05/03/2018 Failure to provide appropriate treatment and care according to orders, resident’s preferences and goals and provide care and assistance to perform activities of daily living for any resident who is unable. Several residents were observed with dirty, long fingernails and toenails. One resident stated he has asked several times for assistance with nail trimming.

Another resident was observed with undressed wounds including multiple scabs and open skin wounds with dried blood on both of their legs. The response from the nurse was that the resident always scratches her legs. Physicians order indicates the use of skin protectant and dressings for the wounds.

A resident with multiple and significant medical issues requires close monitoring of weight and vital signs, including daily weight checks and vitals checks on each shift. His records indicated that he was only having vital signs checked maybe once a day and occasional weight checks.

03/01/2018 Failure to ensure services provided by the nursing facility meet professional standards of quality. Medicines were observed to be pre-poured on medicine carts of multiple nurses before med pass. Both nurses that were questioned about this practice stated that if they don’t get a jump on medicine pass, they wouldn’t get it done. There isn’t enough help.

The list continues with yet more questionably heavy psychotropic drugs, poor infection control, and poor food safety measures, as well as residents going several hours between continence care.

If you are concerned about the care at Symphony at Aria or any other Illinois nursing home, reach out to us at Levin & Perconti to learn more about their history of care and staffing. This information may protect your loved one from neglect, loss of dignity, and potentially even abuse.

At Levin & Perconti, our experienced nursing home and elder abuse attorneys regularly research these care violations and represent the families and their loved ones affected, including the families who have lost a loved one as a result of negligence or abuse at a nursing home.

We represent the affected families and their loved ones, holding the facilities responsible for their negligent actions. In our years of experience, we’ve seen the many ways that nursing home neglect and abuse may present. Some of these matters include:

How You Can Get Help

These are preventable issues that shouldn’t be happening. If you have concerns about the treatment of your loved one whether at Symphony at Aria or another nursing home, don’t hesitate to contact us at Levin & Perconti online or call us at 877-374-1417 for a no cost, no obligation, fully confidential consultation. Taking action may save your loved one from negligent care, abuse, and may even save their life.

Disclaimer : The above inspection findings are taken from public sources, including the Illinois Department of Health and from Medicare inspection conducted at the facility. Levin & Perconti cannot confirm that this page’s content represents the latest information available. The inspection findings published here are not complete. You may find the most up to date information at www.il.gov or medicare.gov. Any deficiencies/citations listed on this page may have been corrected or substantially corrected after the date of the inspection and date of publishing this material. This page is a legal advertisement and a resource of information for visitors. This material is not endorsed by the facility identified or by any governmental agency. Levin and Perconti does not have any affiliation with the facility mentioned.