Symphony at Midway

Placing a loved one in the care of a nursing home or health care center is never an easy decision. After all, you are trusting them to provide appropriate, around the clock medical and daily life care, providing them with comfort, treating them with respect and giving them their due dignity. While this does hold true in many cases, many also miss the mark, providing substandard care through intentional understaffing, negligence and even abuse is happening in far more instances than most people care to believe.

As many as 5 million elderly Americans in nursing home care are neglected or abused every year and as many as 1 in 3 nursing homes were cited with violations with potential to cause harm and nearly 10 percent of all nursing homes have violations that caused actual harm, injury, and even death. It could even be your loved one who isn’t getting proper care.

At Levin & Perconti, we are dedicated to sharing the facts about these facilities in and around Chicago, and throughout Illinois, exposing their sub-par track records, and holding these poorly performing nursing homes accountable for their actions. Read on to learn details about Symphony at Midway:

About Symphony at Midway

Facility name: Symphony at Midway
Facility address: 4437 South Cicero, Chicago, IL, 60632
Facility phone: (773) 884-0484

Symphony at Midway is a large, 249 bed nursing home facility in Chicago, IL. Symphony at Midway offers post-acute care and rehabilitation, along with long term residential care. Their website advertises that their “guests” will feel like they are in a fine hotel, with an emphasis on tranquility, serenity, and comfort. They are “one of the country’s most innovative leaders in post-acute care and management services… working to provide the best possible outcomes for our guests.”

Symphony at Midway has had 24 complaints resulting in citations in the past 3 years. Understaffing appears to be a chronic problem, with residents receiving just 15 minutes of RN care, and less than an hour total a day of licensed nurse time (the national average is 1 hour and 34 minutes.)

03/31/2017 Failure to 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. The family member of a resident reported that they found their mother with her entire arm strapped under her, with her hand strapped in to her incontinence brief. They stated that the filed paperwork and told the LPN of the concerns that it looked like someone did this intentionally, and never received any feedback. The family member asked several times, and was told they were working on it. Staff did not file an incident report, and only when alerted by the surveyor did they follow up.

03/31/2017 Failure to store, cook, and serve food in a safe and clean way Kitchen staff was observed washing dishes without properly disinfecting them. Upon interview, it appeared that the staff was never trained on proper sanitization protocol.

04/26/2018 Failure to ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. A resident was observed in their bed with no shoes or non-skid socks. This resident had a bruise on her cheek. She stated she fell twice but didn’t remember specifics on dates. Her family was visiting and stated they didn’t feel their loved one was being watched close enough, so they requested a room change to a room closer to the nurses station. No fall prevention measures were noted nor were any in place.

One resident was observed to be smoking a cigarette on the patio without supervision. This resident is listed as alert but with cognitive deficits, making him an unsafe smoker who needs supervision.

04/26/2018 Failure to provide and implement an infection prevention and control program. Multiple failures in infection control measures were observed; from multiple hand sanitizer stations either empty or not functioning, poor care of laundry, to a completely clueless infection control nurse (stated she did not know basic infection control details such as identifying antibiotic overuse, or how to determine if an outbreak is occurring (such as the flu), was not aware of guidelines and regulations in regards to infection control.)

Is it Time to Take Action?

If you have a loved one in the care of Symphony at Midway and you are concerned about the level of care they are receiving, take action now, contact us at Levin & Perconti to learn more about the facility and their care history. This information may save your loved one from the loss of dignity, painful injuries from negligent care, and in fact, your action may save their life.

At Levin & Perconti, our expert elder abuse attorneys stay up to date on the care violations that occur at Illinois nursing homes. We routinely review the latest data, research claims of neglect and abuse, and represent the affected residents and their caring families. Our years of experience have shown us that abuse and neglect can come in a variety of forms. Some of these cases have covered matters such as:

What You Can Do to Get Help

These issues are preventable and should not be happening. If you have concerns about the treatment of your loved one whether at Symphony at Midway or another Illinois nursing home, and the facility administration is dismissive or unresponsive, don’t hesitate to contact us at Levin & Perconti online or call us at 877-374-1417 right away for a no cost, no obligation, fully confidential consultation. Acting today may save your loved one from negligent care, abuse, and may even save their life.

Disclaimer: The above inspection findings are taken from public sources, including the Illinois Department of Health and from Medicare inspection conducted at the facility. Levin & Perconti cannot confirm that this page’s content represents the latest information available. The inspection findings published here are not complete. You may find the most up to date information at www.il.gov or medicare.gov. Any deficiencies/citations listed on this page may have been corrected or substantially corrected after the date of the inspection and date of publishing this material. This page is a legal advertisement and a resource of information for visitors. This material is not endorsed by the facility identified or by any governmental agency. Levin and Perconti does not have any affiliation with the facility mentioned.