Symphony at the Tillers

History of Neglect and Abuse at Symphony at the Tillers

Despite an overall average rating for the staffing support and quality of care provided at Symphony at the Tillers nursing home, a sad history of patient abuse and neglect by staff can be reviewed in the facility's allegation issues found within several health department reports since 2017. With 100 patient beds, the for-profit facility in Oswego participates in Medicare and Medicaid reimbursements, and has been flagged for many deficiencies including involuntary restriction and seclusion of a resident as well as failing to provide daily hygiene assistance to patients.

Forced Isolation and Feces Covered Residents

Many nursing home residents suffer physical ailments, chronic illnesses and memory difficulties, making them an easy target for abuse and neglect. And while some of these individuals may be in the need of a stay at Symphony at the Tillers for just a few weeks to rehabilitate from an illness or injury, many will continue to live out their remaining years requiring constant long-term care. The patient stories to follow were included in an Illinois Department of Public Health report filed in August of 2017 for Symphony at the Tillers. The patients noted deserved better.

  • Involuntary Seclusion: Investigators found the facility failed to ensure a resident who had cognitive and memory impairment was free from mistreatment and involuntary seclusion. Officials were informed during a nursing home inspection that an LPN reported another nurse and a CNA used a shower room to place a resident in time out or restricted, involuntary seclusion for an undocumented amount of time. Other nurses found the resident sitting in a wheel chair with a gait belt around and through the back of the wheel chair. Five other care staff confirmed the incident. Residents who are intentionally left alone for long periods of time, or forcibly isolated from others, may experience further deterioration of their health.
  • Sanitation Issues and Unkept Hygiene: Inspectors witnessed several Symphony at the Tillers staff failing to assist residents who required total help with personal hygiene after toileting. During one direct care event, inspectors observed a resident who had an incontinence episode of loose stool and his adult brief was saturated with stool from the front to the rear. Feces had fallen from his brief and there were feces on mobility straps as well as his socks. The staff assisted the resident to sit on the toilet and after placed him on a mechanical lift to clean him in a semi-standing position. After the care staff said they had cleaned the patient, the examiner noticed the CNAs did not cleanse the patient correctly, left feces on the patient and his leg strap, and failed to provide any catheter care. The following day, inspectors saw that the resident was wearing the same leg strap from the previous day, now covered in dried feces. When germs and bacteria spread, already vulnerable nursing home residents can be impacted in a negative way.

Nursing home residents may not be able to speak for themselves if they have been physically abused or become a victim of neglect by a nursing home employee. It is crucial for family members or staff to act immediately when observing the very first signs and symptoms of abuse and neglect.

Attorneys for Symphony at the Tillers Abuse and Neglect Victims

Sadly, when reading stories such as these, it feels there may be little hope for improving care for the more than 1.5 million Americans who reside in a nursing home. If you believe that a loved one was injured or died because a Symphony nursing home violated the standard of care, our experienced nursing home attorneys may be able to help you seek justice.

Our consultations are always free and confidential. Click here to fill out an online case evaluation form or call us toll-free at 1-877-374-1417 or 312-332-2872.