Symphony of Crestwood

Symphony of Crestwood is a large, 297-bed nursing home facility in Crestwood, IL. offering post-acute care and rehabilitation as well as long term residential care. The Symphony website boasts that their “guests” will feel like they are staying in a fine hotel, with an emphasis on tranquility, serenity, and comfort. They are “one of the country’s most innovative leaders in post-acute care and management services… working to provide the best possible outcomes for our guests.”

• Facility name: Symphony of Crestwood
• Facility address: 14255 S Cicero Avenue, Crestwood, IL 60445
• Facility phone number: (708) 371-0400

While Symphony of Crestwood is rated “average” by Medicare.gov, serious deficiencies in care have resulted in resident injuries:

06/01/2018 Failure to ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. A resident suffered a painful fracture injury to her hip and femur that required surgery to repair due to being transferred from bed to wheelchair. According to her records, the transfer technician should have used a mechanical lift to move her from one place to another, due to her extremely brittle bones. The transfer technician and CNA both stated they use a “Draw sheet” technique instead. This is (clearly) not a recommended technique to move this individual according to her needs and her physical therapy notes.

11/09/2017 Failure to keep each resident free from physical restraints, unless needed for medical treatment. The facility failed to follow physician’s orders for a resident who was observed to be restrained to her wheelchair constantly. The resident was seen in multiple daily activities, including music time, lunch, stretching, and group activities where she was fully supervised and was still strapped into her wheelchair. Her physician’s orders were to allow restraint-free time during mealtime and supervised daily activity time.

11/09/2017 Failure to Make sure that the nursing home area is free from accident hazards and risks and provides supervision to prevent avoidable accidents. A resident with a high risk for falls had risk prevention measures in place, however they were not functioning. The resident had multiple pressure sensors intended to sound an alarm in the case of a fall. None of which were operating. The alarm did not sound when tested, and one sensor, intended for a chair, was found on the floor.